At Ephora Jewels, we are committed to ensuring that your jewellery reaches you safely, securely, and within the expected delivery timeline. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing your order.
Orders are generally processed within 1–3 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next business day.
In certain situations, such as high-demand periods, sales, festive seasons, or unforeseen circumstances, processing may take longer than the standard timeframe.
2. Shipping & Delivery
Once your order has been dispatched, it will be handed over to our designated courier or logistics partner for delivery.
Estimated delivery time is generally:
· Metro Cities: 3–5 business days
· Other Cities & Towns: 4–7 business days
· Remote or Service-Restricted Areas: 7–10 business days or longer
Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
4. Delivery Address
Please ensure that your shipping address, mobile number, email address, and other required details are accurate and complete when placing your order.
Ephora Jewels will not be responsible for delays or failed deliveries caused by:
· Incorrect or incomplete address
· Incorrect contact information
· Recipient being unavailable
· Refusal to accept the shipment
· Restricted delivery locations
· Multiple unsuccessful delivery attempts
If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply for re-dispatch.
5. Delayed Deliveries
Although we make every reasonable effort to deliver your order within the estimated timeframe, delivery delays may occur due to circumstances outside our control.
These may include:
· Severe weather conditions
· Natural disasters
· Public holidays
· Courier or logistics disruptions
· Transportation delays
· Government restrictions
· Incorrect address or contact information
· High order volumes
· Other unforeseen circumstances
If your order is significantly delayed, please contact our customer support team for assistance.
6. Damaged or Tampered Packages
We take care to package jewellery securely before dispatch.
At the time of delivery, we recommend checking the outer package carefully. If the package appears damaged, opened, tampered with, or otherwise compromised, please avoid accepting it where possible and contact us immediately.
For any damaged or incorrect product received, please contact us as soon as possible and provide supporting photographs or videos of the package and product.
This will help us investigate the issue with our logistics partner and determine the appropriate resolution.
7. Wrong or Missing Product
If you receive an incorrect product or any item appears to be missing from your order, please contact us promptly after delivery.
To help us resolve the issue quickly, we may request:
· Order number
· Photographs of the package
· Photographs of the product received
· Unboxing video, where available
· Details of the issue
Our team will review the matter and assist you in accordance with our applicable return and replacement policy.
8. Multiple Products in One Order
Depending on product availability, packaging requirements, or logistics considerations, products from the same order may occasionally be shipped separately.
If your order is dispatched in multiple shipments, you may receive separate tracking details.
9. International Shipping
International shipping, where available, may be subject to additional delivery charges, customs duties, taxes, import fees, or other charges imposed by the destination country.
Such charges, where applicable, may be the responsibility of the customer.
International delivery timelines may vary depending on customs clearance and local delivery conditions.
10. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.
Please ensure that someone is available at the provided delivery address to receive the package.
11. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be handled according to the applicable cancellation and order-processing status.
12. Contact Us
If you have questions regarding your shipment, delivery status, or this Shipping Policy, please contact Ephora Jewels through the contact details provided on our website.